PRODUCTS

Business integrated Communication Solution

Overview

One of your objectives is to grow while competing with larger rivals. To achieve this, you need all of the advanced functionality, reliability and sophistication of larger organizations' communication solutions - but adapted to your budget. Implementation and maintenance must be fast and easy.

The Alcatel-Lucent Business integrated Communication Solution (BiCS) is specifically designed to help enterprises with up to 1000 employees benefit from more dynamic communications. It delivers advanced, yet flexible communications that help you interconnect your network, people, processes and knowledge for cost control. It's also cost-optimized to keep expenditures under control as you position yourself for future expansion.

With the Alcatel-Lucent BiCS, you have all of the necessary software and licenses for a comprehensive, application-enabled communications system on a single, industry-standard server.

This innovative, single-server design is vital for enterprises that want to reduce the cost and effort of provisioning, testing and managing servers and don't want the issues around installing additional servers every time they deploy a new communications application.

Flexible
  • Pre-integrated applications
  • Multi-site, single or multiple network
  • On-site and off-site mobility
  • Single wired and wireless infrastructure for voice and data
  • "Pay as you grow" activation of advanced features
Cost-optimized
  • A single server including telephony, management, unified communications, and mobility
  • Free user licenses to "try before buying" advanced applications
  • Simple management - single access for management saves time and money
  • Communication server: Alcatel-Lucent OmniPCX Enterprise IP telephony & Alcatel-Lucent 4645 voice mail
  • Management: Alcatel-Lucent OmniVista 4760 Network Management for Enterprise IP Telephony
  • Contact Center: Alcatel-Lucent OmniTouch Contact Center Standard Edition
  • Unified Communications: Alcatel-Lucent My Instant Communicator
  • OmniTouch Fax Server
  • Openness to third party applications: XML APIs for simplified third party application integration
  • Hot-swap hard drive mirroring
Advanced system components:
  • Communication Server: 1000 users
  • Media Gateways: 16 IP media gateways
  • Network Nodes: 5 nodes and 4 links (1000 users)
  • Voice Mail
    • Access: 16 ports
    • Recording: 200 hours
    • IMAP server: 400 sessions
  • Contact Center
    • Agent: 50 agents (including softphones)
    • CCA: 50 clients
    • Supervisors: 10 clients
    • Network: 1000 users
  • Management: 2 clients
  • Directory
    • Entries: 6000 names
    • LDAP: servers 5
  • Accounting Tickets: 2 million
  • OmniTouch 8600 My Instant Communicator: 1000 users (declared)
  • OmniTouch 8600 My Instant Communicator: 1000 users (connected)
  • Fax Server: 4 simultaneous ports
Phone sets
  • SIP
  • TDM
  • Analog
  • IP
Topologies
  • Multi-site
  • Centralized call processing
  • Spatial redundancy
  • SIP trunking
Hardware
  • IP media gateway
  • Crystal hardware